Shipping & Returns policy

Reverie Candle prides itself on customer service. We endeavour to dispatch your dreamy candle to you with ease and as quickly as possible. With that being said, if you note that some delivery information has been entered incorrectly, please let us know as soon as you notice and we will aim to resolve this effectively.

Once dispatched, we are unable to cancel any orders. However, we will do our best to reach a resolution if you drop us an email at info@reveriecandle.co.uk or via our Contact Us page.

All orders are sent via Royal Mail with tracking confirming that they have left us and have reached your destination safely or a delivery has been attempted. If 7 working days have passed and you suspect your delivery is missing, contact us and we will open an investigation. Please note that when packages are shown as 'Delivered' we will send you a Denial of Receipt form as part of the investigation. 

We do our best to ensure your candle arrives to you in pristine condition, unfortunately we cannot take responsibility for damage that happens in transit. If you receive your candle damaged, please send us photographic evidence and we will arrive at the best resolution with you.

In the unlikely event that you are not satisfied with your candle, a full refund will be issued should the following requirements be met:

- You have contacted us within 14 days of receiving your candle

- The candle is in the original packaging, unused and in perfect condition

- The candle arrives back to undamaged

We cannot cover the cost of this return to us unless the candle received was damaged or incorrect. We will not be able to offer a refund if the package becomes missing in transit to us.

As our candles are 100% soy wax, natural imperfections may appear on the surface such as minor cracks or frosting. These imperfections will not affect the performance of the candle and as such are not classed as damage or fault. Please always follow the care instructions.