Privacy policy

Privacy Policy

Last updated: 2 September 2026

At Reverie, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book one of our fragrance experiences, contact us, purchase products or otherwise interact with Reverie.

For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the organisation responsible for your personal information is:

Reverie Candles LTD trading as Reverie
Unit 1 Green Lodge Barn, Northamptonshire, NN7 4HD
Email: info@reveriecandle.co.uk
Website: reveriecandle.co.uk

Throughout this policy, “Reverie”, “we”, “us” and “our” refer to Reverie Candles LTD.

1. What information do we collect?

Depending on how you interact with us, we may collect the following types of personal information:

Information you provide to us

This may include:

  • Your name

  • Email address

  • Telephone number

  • Billing and payment information

  • Booking and order details

  • Information about your chosen fragrance experience

  • Information you provide when making a private or corporate event enquiry

  • Dietary or accessibility information where you choose to provide it for the purpose of accommodating your attendance

  • Correspondence and communications you have with us

  • Information you provide when submitting a review, feedback or testimonial

  • Information you provide when entering a competition or promotion

Information collected automatically

When you visit our website, we may collect certain technical information, such as:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages you visit and how you interact with our website

  • Referring website or source

  • Approximate location derived from your IP address

  • Information collected through cookies and similar technologies

Please see our Cookie Policy for further information about how cookies are used.

Information received from third parties

We may receive personal information from third-party platforms through which you interact with Reverie, including booking, ticketing, payment, marketing, advertising or social media platforms.

For example, if you book a Reverie experience through a third-party booking platform, that platform may provide us with information necessary to fulfil your booking.

2. How do we use your personal information?

We use personal information for the following purposes:

To process bookings and orders

We use your information to:

  • Process and manage bookings

  • Process payments

  • Send booking confirmations and important information about your experience

  • Provide customer support

  • Manage cancellations, amendments and refunds

  • Fulfil orders and provide products or services you have purchased

  • Communicate with you about your booking or order

The lawful basis for this processing is performance of a contract with you, or taking steps at your request before entering into a contract.

To provide our fragrance experiences

We may use information you provide to us to organise and deliver our candle making, perfume making and Bath & Body Fragrance Experiences.

For example, we may use attendee information to organise group numbers, prepare materials, accommodate accessibility requirements or communicate important information about an event.

Our lawful basis will generally be performance of a contract or, where appropriate, legitimate interests.

Where you provide information about dietary requirements, accessibility or other information that may constitute special category personal data, we will only process it where we have an appropriate legal basis and condition under applicable data protection law.

To respond to enquiries

If you contact us through our website, email, social media or another channel, we may use your information to respond to your enquiry.

This may include enquiries relating to:

  • Private events

  • Corporate events

  • Group bookings

  • Collaborations

  • Partnerships

  • General customer enquiries

The lawful basis for this processing is generally legitimate interests or taking steps at your request before entering into a contract.

To manage our business

We may use personal information to:

  • Maintain business records

  • Manage our accounts and financial records

  • Prevent fraud and misuse

  • Resolve disputes

  • Enforce our terms and conditions

  • Protect our business, customers and website

  • Improve our services and customer experience

  • Comply with legal and regulatory obligations

Depending on the purpose, the lawful basis may be legal obligation, legitimate interests or performance of a contract.

Marketing

Where permitted by law, we may use your contact information to send you marketing communications about Reverie, including new fragrance experiences, workshops, events, offers and other updates.

Where consent is required, we will ask for your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us.

You have an absolute right to object to your personal information being used for direct marketing.

Reviews, testimonials and user-generated content

If you voluntarily provide us with a review, testimonial, photograph or other content, we may use it for marketing and promotional purposes where we have an appropriate lawful basis and, where necessary, your consent.

We will not assume that permission to provide feedback automatically gives us permission to use identifiable photographs or other content for marketing purposes.

Photography, Video and Social Media

From time to time, Reverie may take photographs, videos or other recordings during our workshops, events and experiences for marketing, promotional and social media purposes.

This may include images or recordings of attendees, their creations, the workshop environment and the experience itself. Content may be used on Reverie's website, Instagram, TikTok, Facebook, LinkedIn, Eventbrite, advertising and other marketing channels.

Where an identifiable individual is the main subject of a photograph or video, we will seek their consent before using the content for promotional purposes. Consent is voluntary and is not a condition of booking or attending a Reverie experience.

You may choose not to be photographed or filmed, and you can withdraw your consent at any time by contacting us. If you withdraw consent, we will not use new photographs or videos of you for future marketing purposes. We may not be able to remove content that has already been published or shared by third parties, although we will consider reasonable requests to remove content from channels we control.

We may also take photographs or videos of the general workshop environment where individuals are not the main focus. Where possible, we will avoid making individuals identifiable in such content unless they have provided consent.

If you attend an event where professional photography or filming is taking place, we will provide information about this at the event and give you an opportunity to indicate that you do not wish to be included.

3. Our lawful bases for processing

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we rely on one or more of the following lawful bases:

Contract: Where processing is necessary to provide a product or service you have booked or purchased, or to take steps at your request before entering into a contract.

Legal obligation: Where we are required to process information to comply with a legal or regulatory obligation.

Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Our legitimate interests may include operating and developing Reverie, communicating with customers, managing enquiries, improving our services, preventing fraud and protecting our business.

Consent: Where we ask for your consent to process your information, such as certain marketing communications or non-essential cookies. Where we rely on consent, you can withdraw it at any time.

We will not use one lawful basis to justify processing where another basis is required by law. We determine and document the appropriate lawful basis for each processing activity.

4. Who do we share your information with?

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Booking and ticketing platforms

  • Payment processors and payment providers

  • Website hosting and e-commerce providers

  • Email and marketing platforms

  • Customer relationship management systems

  • Accounting and bookkeeping providers

  • Professional advisers, such as accountants, insurers and legal advisers

  • Event venues and partners where necessary to facilitate an event

  • IT, software and technology providers

  • Delivery and fulfilment providers, where applicable

  • Government bodies, regulators, law enforcement or other authorities where we are legally required to do so

We require third-party service providers who process personal information on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.

Where another organisation independently determines how and why it processes your information, that organisation may be a separate data controller and its own privacy policy may apply.

5. Booking and third-party platforms

Reverie may use third-party platforms to advertise, sell or manage bookings for our experiences.

If you make a booking through a third-party platform, that platform may collect and process your personal information under its own privacy policy.

We may receive information from the platform that is necessary to administer your booking and provide your experience.

You should review the privacy policy of the relevant third-party platform for information about how it handles your personal information.

6. Payments

Payments made through our website or booking platforms may be processed by third-party payment providers.

We do not generally have access to or store your full payment card details.

Payment providers process payment information in accordance with their own privacy policies and security requirements.

7. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function, while others may be used for analytics, advertising or other purposes.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through our cookie consent mechanism and, depending on your browser, through your browser settings.

Please see our Cookie Policy for more information.

The ICO confirms that visitors should be told about cookies and that consent is generally required for non-essential cookies.

8. How long do we keep your information?

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and reporting requirements.

Different types of information may therefore be retained for different periods.

For example:

  • Booking and transaction information may be retained for as long as necessary to administer the booking and for applicable accounting and legal requirements.

  • Customer enquiry information may be retained for as long as necessary to deal with the enquiry and any resulting relationship.

  • Marketing information may be retained while you remain subscribed or until you withdraw your consent, where consent is the lawful basis.

  • Information relating to legal claims or disputes may be retained for as long as necessary to establish, exercise or defend legal rights.

We periodically review the information we hold and securely delete or anonymise information that we no longer need.

9. International transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection.

This may include relying on a UK adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism recognised under UK data protection law.

10. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.

If we become aware of a personal data breach, we will assess it and take appropriate action in accordance with our legal obligations.

Where required, we will notify the Information Commissioner's Office and affected individuals.

11. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request erasure of your personal information

  • Restrict processing of your personal information

  • Object to certain processing, including direct marketing

  • Data portability, where applicable

  • Withdraw consent where we rely on consent as our lawful basis

These rights are not absolute and may not apply in every circumstance.

For example, we may be required to retain certain information to comply with a legal obligation even if you request its deletion.

You also have an absolute right to object to direct marketing.

For more information about your rights, you can visit the Information Commissioner's Office website.

12. How to exercise your rights

If you would like to exercise any of your data protection rights, please contact us:

Email: info@reveriecandle.co.uk

Address: Unit 1 Green Lodge Barn, Northamptonshire, NN7 4HD

We may need to request additional information from you to verify your identity before responding to your request.

We will respond to valid requests within the timeframe required by applicable data protection law.

13. Complaints

We hope that we can resolve any concerns you may have about how we use your personal information.

If you are unhappy with how we have handled your personal information, please contact us using the details above.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

You can find information about making a complaint on the ICO's website.

14. Children's privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children where parental or guardian involvement is required by law.

If you believe that a child has provided us with personal information in circumstances where this should not have happened, please contact us so that we can take appropriate action.

15. Automated decision-making and profiling

We do not currently make decisions about individuals based solely on automated processing, including profiling, that produce legal or similarly significant effects.

If this changes, we will update this Privacy Policy and provide any information required by applicable data protection law.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will always be published on our website with the date it was last updated.

We encourage you to review this Privacy Policy periodically.

17. Contact us

If you have any questions about this Privacy Policy or how Reverie handles your personal information, please contact us:

Reverie Candles LTD trading as Reverie
Unit 1 Green Lodge Barn, Northamptonshire, NN7 4HD
Email: info@reveriecandle.co.uk
Website: reveriecandle.co.uk

Last updated: 2 September 2026