Shipping policy

Reverie prides itself on customer service. We endeavour to dispatch your dreamy candle to you with ease and as quickly as possible. With that being said, if you note that some delivery information has been entered incorrectly, please let us know as soon as you notice and we will aim to resolve this effectively.

Once dispatched, we are unable to cancel any orders. However, we will do our best to reach a resolution if you drop us an email at info@reveriecandle.co.uk or via our Contact Us page.

All orders are sent via Royal Mail with tracking confirming that they have left us and have reached your destination safely or a delivery has been attempted. If 7 working days have passed and you suspect your delivery is missing, contact us and we will open an investigation. Please note that when packages are shown as 'Delivered' we will send you a Denial of Receipt form as part of the investigation.